- Is
this a secure site?
Yes! Your credit card information is absolutely, positively, safe
with us! We
use a secure
socket layer protection that is required by the credit card companies.
- What
is your privacy policy?
Simple, we will never sell or share any of your personal information
with anyone or any
company. We respect your privacy and we consider it an honor doing
business with you.
Click here for more details.
- How
do I order and can order by mail? Do
you accept checks or money orders?
Order on-line or you can print out an order form
and send it in with payment and photos my mail.
Send
order to our P.O. Box: Koonce Komix., P.O.
Box 1648, Hurst, TX 76053
You can also order over the phone 1-888-596-8247. All photos will
be returned.
- What
is a digital painting? How does it differ from a traditional oil
painting?
Digital paintings use a digital art brush(stylus) on a digital canvas(wacom
tablet).
Traditional painting involve oils, acrylics, watercolors and other
fine art materials to create painting on canvas or paper.
Chris Koonce the artist has over thirty years experience in doing
fine art portraits.
The biggest difference is the creative process.If art were created
using real oils and canvas the time required to allow the
paint to dry and then to make a print is very time consuming and
expensive. In order to make a print the oil painting is scanned
into a computer then printed on to a canvas.Some loss of detail
and quality is lost in the scanning process.
Painting directly into the computer eliminates the scanning processing
and drying time it takes for real oils to dry on canvas.
No loss of detail or quality due to the scanning process being eliminated.
The advantage to the customer is a digital painting looks like a
traditional museum quality painting that took months to create!
The hand painted digital painting is produced much faster and at
a reasonable price.
- What
is a Giclee Print?
Giclee Printing is the highest quality digital printing available
for fine artist. Printers use a quality digital ink printed on a
high grade
canvas. Giclee prints will last a lifetime.
More art galleries, art collectors and museums are collecting Giclee
prints and
recognizing them as original works of art.
Another great advantage to the client is that they are able to order
multiple copies of the same painting for family and friends.
- Will
the painting fade?
We only use the materials and quality inks that will last a lifetime.
All things however will fade if exposed to direct
sunlight so we encourage you to hang your painting away from direct
sunlight.
- What
kind of photo should I send and how?
The better the photo the better the painting. Chris can not create
what he can not see. A clear focused photo with the subject
taking up 3/4 of the photo works best. Please limit 1-3 subjects
in one painting but anymore and the detail becomes to small
to work with, We prefer to work with just head shots. You may e-mail
the file but ONLY at a high resolution of
300dpi or higher with a file size of 1MB or bigger. You can send
a photo disc or the photo itself. Photo’s should be 5x7 or
larger.
Click here for
photo tips and e-mailing photos.
We will return all photos and disc BUT are not responsible for lost
or damaged photos in the mail.
- Can
I use a photo taken from a professional photographer?
Yes, as long as you get written permission from the photographer
and we can contact them and verify that it is ok.
- What
if I have several photo’s but cannot decide which one to use?
Send in your best three and let us help choose which will work best.
We send out an e-mail proof of the painting created
for you to approve before printing.
- Can
I have different photo in each panel of the Pop Art style?
Yes there is a an additional charge of $30 for each additional photo.The
cost covers the scanning of the photo, color correction,
knocking out the background, and artwork created for the panel.
- Can
I select my colors for the background in the Pop Art style?
Yes, each portrait is custom created so if you would like us to
use your favorite colors just say so in the comments section
of the order form. You will receive an e-mail
proof for approval before printing.
- When
will I receive my order?
Usually within 2-3 weeks after we receive your photos
but if you order during the Holiday rush It could take longer. I
suggest if you
want it for Christmas to order no later then Dec 1. All portraits
are created in the order they are received. You may pay $75 rush
charge to move your portrait to the front of the order process if
you need it sooner.
- How
are paintings packaged and shipped?
Rolled canvas prints are shipped in a mailing tube. Stretched
canvas prints have corner protectors and are wrapped in bubble wrap.
The Stretched canvas prints are shipped in a flat box. All work
is shipped first class. We use the United States
Postal Service.
- Will
you send a proof of my artwork to approve before printing and shipping?
Yes. We have
are customers proof the art online before printing. Note due to
the many different color monitors, settings
and computers that people have the colors that appear on your screen
will differ from the final painting. You have will have
two free sets of tweaking before printing. Note it could be several
weeks before art proof is sent.
- What
if I decide I do not like the final art work or if artwork is damaged
during shipping?
We offer a Money Back Guarantee! If you are not happy with the artwork
just return it and we will refund your money. If
artwork is damaged or have surface flaws please return and we will
replace or refund your money.
- Who
retains the copyright?
You hold the copyright on your snapshot, but once we turn that snap
shot into original art we retain the copyright of the art.
Koonce Komix and Chris Koonce own the copyright to all the rights
of artwork created for life plus 50 years after death of artist.
The artist retains all copyright of created artwork and their use
for reproduction form such as but not limited to, i.e.
limited edition prints, books, calendars, labels and other merchandising
products not listed.
The artist has the right to use created artwork for advertising
and promotional displays.
Please contact us if you wish to use the images for advertising,
promotional or commercial use.
- My
order is being sent as a gift. Can you include a gift message?
Yes! Just fill out the comments section on the final shopping cart
page.
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