Team In Training Questions and Answers

How will I receive credit for my Team in Training brochure orders?

At the end of the ordering process, once the customer moves to the secure payment information page, under the “How Did You Hear About Us?” drop down menu, we ask the customer to select Team in Training and they should also add your name as the person fundraising. This will ensure you receive credit and the funds are transferred to the Leukemia & Lymphoma Society. We will also forward you an e-mail copy of each person's order so you can track your sales if we have your e-mail address on file.

How will I receive credit for my Team in Training online orders?

At the end of the ordering process, once the customer moves to the secure payment information page, under the “How Did You Hear About Us?” drop down menu, we ask the customer to select Team in Training and they should also add your name as the person fundraising. This will ensure you receive credit and the funds are transferred to the Leukemia & Lymphoma Society. We will also forward you an e-mail copy of each person's order so you can tell how you are doing if we have your e-mail address on file.

How often will my Team In Training account reflect my sales from Koonce Komix?

A file of all sales will be provided to Team in Training weekly listing each athlete and their sales. If we have your e-mail address on file a copy of each online order credited to you will be forwarded upon receipt. Please contact us by phone or email if you have any questions or would like to check on your totals.

Is there a time frame or deadline for receiving 40% credit to my Team In Training account?

No, each person raising funds have different goals and different time frames. You may use Koonce Komix for as long as you would like. We suggest that you try different ways of having people order from us including online orders, brochure orders, church groups, sport teams, pairing us with other fundraising ideas, etc.

How long will it take for the customers to receive their order?

Product is shipped 1-2 weeks after we receive the orders and payment. Online customers will be notified when orders are complete and shipped. Please allow one additional week for all orders to arrive after shipping.

What if there is a problem with the customer's order?

Our online customers receive an e-mail proof for approval before we print to ensure quality and accuracy. We also provide a customer letter with all orders that instruct the customer to contact us directly so that we may solve any issue promptly. All products have a money back guarantee.

On brochure orders who should Checks & Money orders be made paid payable to and
do I need to collect sales tax?

Checks and Money orders should be made payable to Koonce Komix. We also accept Mastercard, Visa and American Express. Texas sales tax does need to be added and collected at 8.25% for all orders shipped to Texas addresses. The Team in Training 40% credit is before taxes and shipping.

If you have any questions please call at us 1-888-596-8247 or 817-797-2946(Cell)